Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sadarwabendu3jzk@hotmail.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sadarwabendu3jzk@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sadarwabendu3jzk@hotmail.com.
Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused and unopened, with original packaging intact. You’ll also need the receipt or proof of purchase.
Due to hygiene and safety reasons related to health and wellness products, we do not accept returns for opened, used, or tampered items, except in cases of damage, incorrect product, or expiry issues.
How to Start a Return
To start a return request, please contact us at:
📧 sadarwabendu3jzk@hotmail.com
Please note that returns must be approved before sending the product back. Items sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if:
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The item is damaged
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The wrong item is received
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The item is expired
We will evaluate the issue and offer a replacement or refund as applicable.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
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Opened or used products
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Personal care or wellness products once opened
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Sale or discounted items
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Gift cards
If you have questions about a specific product, please contact us before placing an order.
Exchanges
We do not offer direct exchanges. If your return is approved, you may place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you about the approval status.
If approved, your refund will be processed to the original payment method within 7–10 business days.
If more than 10 business days have passed since approval, please contact us at
- sadarwabendu3jzk@hotmail.com